Retention Tip Sheet
from The Volunteer Center
Retention begins when you have accurately described the volunteer position and assessed whether the potential volunteer is right for the job. Hence, retention begins in the interview process. Tune in to the volunteer’s main reason for volunteering and honor this throughout his/her time with you. More

The Volunteer Commitment Form
from Resources for Volunteers
One of the most pervasive challenges in volunteer organizations is setting expectations of volunteers at the beginning of their term of service. By taking the time to set expectations, leaders can tell volunteers exactly what's expected of them and when. In turn, volunteers can let leaders know where they need help (including training, if that's needed), find out how to manage their time, and let leaders know what they hope to gain from the experience. More

Confidentiality and Other Objections to Volunteers
from Energize
It’s easy for staff in our organizations to stop any creative idea involving volunteers from going forward. They just have to raise one of the following objections. How can they be overcome? More

Stop Motivating Your Employees
from Forbes
How do I motivate my staff? That question seems to baffle most business leaders. Motivating people seems to be more elusive than almost any other aspect of management. For that reason there are countless articles and classes devoted to it. But, in reality, the strongest business leaders don't motivate their employees. More

Why Retailing Will Never Be the Same Again, and What to Do About It
from Forbes
We're all acutely aware that the Internet and the recession are ravaging the newspaper business and raising the possibility of its extinction. But meanwhile a much bigger industry, the $4 trillion U.S. retailing business, is also being radically reshaped by the Web and the economic downturn. It's happening far more subtly, but the ultimate impact will be just as profound, both for retailers and for the manufacturers that sell through them. More

2009 AHVRP Annual Conference Distinguishing Our Profession, Discovering Our Spirit Arizona Biltmore Resort and Spa Phoenix, AZ August 27-30, 2009 Website: www.todaysvolunteer.org

What Do Customers Want, Anyway?
from Naomi Karten
Have you ever had customers who want the universe, gift-wrapped and delivered yesterday? Was that a resounding YES? Fortunately, most customers don't demand the impossible. In fact, what they want is exceedingly reasonable. And what's that? Well, switch for a moment from your service provider hat to your customer hat. When you're a customer, what matters to you? More