When Problems Arise
from CyberVPM.com
Don't ignore them, but don't react too hastily. This is a step-by-step process for dealing with problems caused by a volunteer. More

Supporting Volunteers With Mental Illness
from The Corporation for National & Community Service
Mental illness affects 20 percent of the population worldwide; among those persons with mental illness, 70 percent want and are able to serve by volunteering. Consequently, interacting with volunteers with mental illness is a possibility for all volunteer program managers. This effective practice offers tips for helping volunteers with issues of low self-esteem and isolation, as a result of their illness, and in turn developing a successful program that matches volunteer needs with the needs of an organization. More

Planning a Volunteer Position
from The Volunteer Centre, Donegal
In thinking about how and where volunteers might be involved in your area of responsibility, there are factors that you might want to consider. You might, for example, want to think about creating volunteer jobs through consideration of categories of work. More

Ten Great Low Cost Marketing Ideas
from Entrepreneur
You've got a great idea and a plan to turn it into a business. Now all you need are customers - and to get them, you need to spread the word about what you're doing. One problem: Your marketing budget makes your grade school allowance look like a princely sum. Not to worry. There are plenty of ways to promote your business without spending a lot. More

Customer Service Fanatics
from DMSRetail
Be a customer service fanatic and be proud of it. If more retail managers were customer service fanatics we would see a much different picture in the service industry. All customers, not just a fortunate few, would be properly treated as they part with their hard-earned and over-taxed dollars. Isn’t that the way it should be? More

2009 AHVRP Annual Conference Distinguishing Our Profession, Discovering Our Spirit Arizona Biltmore Resort and Spa Phoenix, AZ August 27-30, 2009 Website: www.todaysvolunteer.org For a full conference brochure, click here.

How to Handle Employee Absenteeism
from Inc.
Absenteeism is the term generally used to refer to unscheduled employee absences from the workplace. Many causes of absenteeism are legitimate, but absenteeism can also be traced to factors such as a poor work environment or workers who lack commitment to their jobs. If such absences become excessive, they can adversely impact the operations and, ultimately, the profitability of a business. More

Five Underutilized Features of the Modern POS
from Retail Customer Experience
The retail point-of-sale system has come a long way from its mechanical roots. The first cash register, patented in the late 19th century, did little more than ring up purchases and store cash. But for many retailers, it is still essentially a cash register, and some of its most ROI-rich capabilities are going unused. Here are five POS features that retailers can make better use of. More