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Something for Everyone…At AHVRP Conference in August!
from AHVRP
Whether you are dealing with cutbacks in budgeting because of current economic times, creating new programs using out of the box thinking, or continuing the pursuit of excellence in gift shop management, there is an educational experience awaiting you at the AHVRP conference in Phoenix, Aug. 26-30. A few of the session titles say it all: "Volunteer Services Raises the Bar, Lifts Spirits and Expands Services;" "The Role of Emotional Intelligence in Volunteer Management;" "Retail Math for Your Gift Shop;" and "Take Your Best Shot: Marketing your Volunteer Program through Photography." What an impressive array of valuable educational experiences available in one place!
The theme of this year's conference, "Distinguishing Our Profession, Discovering Our Spirit" will become a reality in Phoenix during August. Join your fellow volunteer administrators as we work and learn together to bring value and a renewed spirit to our health care organizations. To explore the conference in detail and register, go to our site today! You'll be glad you did!
Discover Your Spirit in Old Town Scottsdale, Ariz.
from AHVRP
Take a break from education and enjoy a night on the town networking with old and new friends! During the 2009 AHVRP Annual Conference, AHVRP has arranged for a Dine Around Bus Trip to show attendees more of Phoenix, including opportunities for dining and shopping 'til you drop. More
You are Invited to be a Part of an Extraordinary Silent Auction
from AHVRP
This year's AHVRP Annual Conference is almost here. In less than two months we will be in Phoenix at the beautiful Biltmore Resort & Spa. We are counting on you to help support our Silent Auction!
Suggested auction items include, but are not limited to: Gift Baskets, Software, Wine, Gift Certificates, Weekend Getaways, Airfare, Housewares, Jewelry, Artwork, Time Shares
Send Donations & Procurement Form To:
Kriss Proctor, Director
Volunteer Services Department
Banner Good Samaritan Medical Center 1111 E. McDowell Road
Phoenix, AZ 85006
Phone: 602.239.4380
E-mail: kristina.proctor@bannerhealth.com
Donations will be accepted at this address from Aug. 1-20. Afterward you may bring items with you to the conference. Everyone is encouraged to participate by donating or bidding. Click here for more information and to download the procurement form.
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Risk Managing Volunteers
from California State University Northridge
The management of volunteers has changed and over the years with the increased complexity and responsibility in the work performed by volunteers. Along with these changes have come increased risks to organizations, volunteers, paid staff and service recipients. Evaluating the risk in each position is the foundation upon which all screening steps are based.
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Developing a Volunteer Program: Initial Assessment
from Charity Village
Designing and implementing a volunteer program from scratch is not easy but it can be a lot of fun. Similarly, revamping an existing program may be a somewhat stressful task, but with the understanding, input, and cooperation of all, it can be less daunting. Often volunteer programs have been put together quickly and out of necessity. Thus, it is a good idea to go back and reflect on the volunteer program and evaluate its challenges and successes.
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Volunteer Profile: Founder of Isaac's Friends
from The Greenville News
Even as a visitor, the trip to a hospital can be an ominous, intimidating place for a youngster. With the help of lots of friends, Jamie Hughes is trying to change that. Hughes, an Upstate native and father of two who has spent most of his 39 years in the information technology field, is the founder of Isaac's Friends, a nonprofit organization that attempts to bring joy to hospitalized children and their siblings.
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How Customers Saying "No" Can Become a Customer Service "Yes"
from Fast Company
Asking customers what they want blinds companies and prevents them from delivering innovative consumer experiences. Traditional research methods are limited for two key reasons: 1) people's existing reality limits their understanding of future possibilities; and, 2) people cannot envision how the parts come together equal more than the whole.
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How to Lose Customers and Attract Shoplifters
from Customer Service Experience
Recently, this author went up to a shopping center to run an errand, and noticed a new store selling interesting merchandise. The manager had his back to the door training a new employee, who stood next to him. A third employee was nearby with his eyes glued to the computer. Guess how many of them acknowledged the new potential customer?
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Make Sure Twitter Doesn't Get Anyone Fired
from BNET
Many companies are relying on Twitter to communicate with customers. But Twitter, by its very nature, is bound to cause some friction with lumbering, old-school corporate policies. Whether you're tweeting or a manager in charge of the tweeters, you should pause and consider these tips for making sure Twitter doesn’t conflict with corporate policy.
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2009 AHVRP Annual Conference
Distinguishing Our Profession, Discovering Our Spirit
Arizona Biltmore Resort and Spa
Phoenix, AZ
August 27-30, 2009
Website: www.todaysvolunteer.org
For a full conference brochure, click here.
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