Re-envisioning Volunteer Management Programs
from Acronym
High-quality volunteer management has never been more important. That means associations and nonprofits should be rethinking their longtime volunteer management processes, training, and communications to best leverage this influx of new talent and enthusiasm.  More
 

Social Media Etiquette
from Volunteer Today
Lydia Ramsey is a business etiquette and protocol expert with online help and books. In a recent newsletter to her subscribers she outlined some tips for using social media. Your volunteers are using it and if your program is not, you should be. The tips here have been adapted from Ramsey's list to apply to the manager of volunteers getting the most from social media postings.  More
 

Five Steps to Improve Employee Morale
from The Sideroad
The key to improving employee morale is to kick up your communication skills a couple of notches from the top management to the front line employees. All of that starts with a single word: Expectation.   More
 

It's All in the Presentation
from Marketing Profs
At this time of year, food merchants - from purveyors of gourmet treats to large-scale grocers - are focused on one goal: getting customers to add more items to their shopping carts. 'Tis the season of the impulse buy, after all. How can their lessons help you?  More
 

When Is It Time to Keep Your Mouth Shut?
from Business Week
A classic interpersonal challenge often seen in brilliant, gifted, successful people is the desire to "add value," especially to other people's great ideas. These leaders are likely to display their brilliance continually by adding their input at the expense of others'.  More
 

Tips For Impeccable Customer Service
from CSM
If you want to be able to stand out from the crowd and offer truly great customer service instead of just empty promises, here are ten great tips that will help.  More