How to Measure Volunteer Satisfaction
from Charity Village
 Your organization can't succeed without a team of keen and committed volunteers. That's why putting the right volunteer recruitment and retention strategies and tactics into practice is so important. Success depends on building strong relationships with your volunteers and keeping them happy. Volunteers that are trusted, feel valued and buy in to your mission one hundred percent are those most likely to stay involved with your organization. They could also recommend your organization to family and friends and help bring your volunteer recruitment numbers up. One way to measure volunteer satisfaction and to demonstrate your commitment to the well-being of your volunteers is to find out what they have to say about their volunteer experience. A volunteer satisfaction survey can prove very effective in finding out all kinds of information ranging from what motivates them, to their ideas on improving their current situation and your volunteer program. More
Retention and Recognition
from CASAnet
Retaining your volunteers is the key to success. There is no point in being good at recruitment if you cannot keep volunteers coming back. Recruitment is a solution to the problem of not having enough volunteers; retention is a way to avoid the problem altogether. More
Seven Online Fundraising Ideas for Year-End Procrastinators
from The Non Profit Times
It’s that time of year again -- when you kick yourself for not starting to plan your organization’s year-end fund raising appeal earlier. But there is still time to whip together a guerrilla campaign using email and online donation tools, even if you’ve never done it before. If you have a list of supporters’ email addresses and can put in about 24 hours’ worth of time, in about two weeks you can salvage this year’s online appeal and learn some valuable lessons to help you in the future. Let’s break it down into seven steps. More
Older Volunteers: Aging in Place
from Energize
A sometimes problematic category is the volunteer who is "aging in place." This is someone who joined you when s/he was younger and fit, but has grown older and now has diminished capacity. The quandary, of course, is that you feel loyalty to a volunteer who has contributed many hours of devoted service and it is awkward to have to confront the changes in ability that age may bring. More
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Product Showcase: Kilbourne & Kilbourne
 Kilbourne & Kilbourne serves volunteer groups with stock and custom emblematic jewelry. Let us create that special pin for your group! Find in our catalog hour bars, cloth patches, plastic name bars, and gifts and favors for volunteers. Remember Kilbourne & Kilbourne when you want the finest in recognition items and the best in customer service. Order today!
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The Care and Feeding of Difficult Customers
from Gift Shop Magazine
Type the phrase "customer service skills" into your favorite search engine and you will get approximately 3 million hits. There is no lack of information out there about how to improve your service quality. But what kind of customer experience do you usually have when you go shopping? Sometimes it feels like people could write three million more articles and nothing would change. There is a reason for this, and as a gift retailer, it has the potential to become one of your biggest competitive advantages: good service is not human nature. You could talk all day about having a good attitude or smiling at people, but the reality is that when customers act difficult or have a problem, most of us revert to our survival instincts and defend our policies and ourselves. But learning specific techniques for what to say to customers can dramatically change the way they react to you, particularly in difficult situations. More
12 Questions to Measure Employee Engagement
from Workforce Managementh
Five years ago, The Gallup Organization began creating a feedback system for employers that would identify and measure elements of worker engagement most tied to the bottom line - things such as sales growth, productivity and customer loyalty. After hundreds of focus groups and thousands of interviews with employees in a variety of industries, Gallup came up with the Q12, a 12-question survey that identifies strong feelings of employee engagement. Results from the survey show a strong correlation between high scores and superior job performance. Here are those 12 questions. More
Top Sources of Shrink
from About.com
The percentage of loss of products between manufacture and point of sale is referred to as shrinkage, or sometimes called shrink. The average shrink percentage in the retail industry is about 2% of sales. While that may sound low, shrinkage cost U.S. retailers over $31 billion in 2001 according to the National Retail Security Survey on retail theft. Here are the four major sources of inventory shrinkage in retail. More
Dealing with the Chronically Late Employee
from Small Business Review
Chronic lateness is not a trivial matter. Tardy employees “delay production if you’re a manufacturing company, create customer problems if you’re in retail, and trigger morale problems for the staff who come in on time,” writes Gini Graham Scott in A Survival Guide to Managing Employees from Hell. As maddening as chronic lateness can be, however, employers need to keep a cool head when looking for a solution. More
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