Objections? Overruled. Overcoming Resistance to Volunteering
from Charity Village
 Too often when we ask a member to volunteer his or her time and talent we are greeted with objections: no time, no interest, maybe next year. This article offers suggestions on how to turn objections into agreement. In summary, acknowledge objections, present solutions, and remember to sell the benefits of accepting a volunteer opportunity. More
A Field Guide to Servers
from Tech Soup
When someone refers to a server, what are they talking about? Put most simply, a server is a piece of software or hardware that provides resources to one or more computers on a network. The word “server” causes some confusion because it’s used as a catch-all term for several distinct things. Server applications, like Microsoft Exchange or Office Communications Server, are referred to in common parlance as servers, but the operating systems that those applications run on (for example, Microsoft Windows Server 2008 or Small Business Server 2008) and the physical computers that those operating systems are installed on are also called servers. Your nonprofit’s server needs will vary widely, depending on the size and type of your organization as well as what IT resources you have available. Knowing the needs of your nonprofit and how those needs can be better met with servers, you can feel confident in investing your organization’s time and money in an appropriate server solution. More
Turning Problem Staff into Great Staff: 10 Principles
from The Corporation for National & Community Service
Michael Morrow, an after-school program director, consultant, and trainer in Portland, Ore., offers advice on how to deal with behavioral and attitudinal problems among difficult staff. Excerpted, with permission, from the article "Turning 'Problem' Staff into Great Staff: Ten Principles for Working with Your Staff," published in the April 2005 edition of School-Age Notes, a national resource organization on school-age care. Although written with after-school staff in mind, the tenets can be adapted to any volunteer or nonprofit organization. Also included are additional recommended resources. More
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A Note on Assessing Value
from Energize
As part of a growing pressure for accountability and transparency in the voluntary sector, and reflecting the increasing preciousness of limited resources, more and more volunteer program coordinators are being asked to explain their program expenditures and justify their program budget requests. The return on volunteer involvement has historically been taken for granted, particularly when the costs of engaging volunteers were very low. Now, with increasing management standards requiring greater resource allocations (e.g., more program coordination and supervision time, increasing hard costs of screening, and of training and recognition materials, etc.) combined with the tendency of volunteers to stay for shorter periods of time, organizations need to think carefully about the returns they receive on the investments they make in volunteer involvement. This is starting to become a fundamental consideration of volunteer program and volunteer position planning. More
Five Ways to Reduce Product Returns
from Retail Customer Experience
In a recent study conducted by consulting and outsourcing firm Accenture, the product return rate for consumer electronics averaged between 11 and 12 percent during 2007. The cost to manage that returned merchandise reached $13.8 billion. But 95 percent of the merchandise returned had nothing wrong with it. Looking at the possible reasons for these types of returns and how those causes can be remedied can help retailers avoid a dip in the bottom line. More
How to Manage Twenty-Somethings
from About.com
The millennials joining your workforce now are employees born between 1980 and 2000, or 1981 and 1999, depending on the author. Unlike the Gen-Xers and the Boomers, the Millennials have developed work characteristics and tendencies from doting parents, structured lives, and contact with diverse people. Millennials are used to working in teams and want to make friends with people at work. Millennials work well with diverse coworkers. More
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Whys and Wherefores of Customer-centric Retailing
from Colloquy
The ongoing revolution in sophisticated, customer-focused analytics has sparked a paradigm shift in the retail landscape. Faced with steadily increasing competitive pressures–and recognizing that the battle for valuable customers cannot be won on price alone–forward-looking organizations are moving decisively from the days of traditional market-driven strategies to a new era of data-driven customer-centric retailing. Smart retailers have always paid attention to their customers, of course. But until recently they lacked the means to deeply analyze people’s shopping habits, product preferences and aspirations. More
Bond, James Bond: 7 Business Lessons from 007
from Entrepreneur
Whatever images you conjure upon hearing those immortal words--world's most dashing spy, ladies’ man with a license to kill, secret agent man with the best gadgets--the phrase "successful product" probably doesn’t come to mind. But that's exactly what it is. Since 1952, when Ian Fleming published the first Bond book, the British spy has been the focus of novels, the occasional obscure radio and TV production, a few “unofficial” feature films, and 21 movies produced by EON Productions, spearheaded by Barbara Broccoli, who took over the business after her father, Albert ("Cubby"), passed away in 1996. And while Bond may be pure entertainment and a pop icon to most, at the risk of sucking all the joy out of one of Hollywood’s most enduring adventure heroes, he’s no different than Goodyear snow tires or Folgers coffee: Bond is a brand. More
MAGAZINES!!! Display the top-selling/profit magazines in your gift shop. McKnight Sales Co, Inc. has been specializing in servicing hospital gift shops for over 45 years. More
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