Hotel Industry Trends in 2009
from Hospitality Trends
 Deep discounting and do-it-yourself are in, green programs and healthful food are out. The new year has begun and so far it's not pretty. With the hotel industry facing the lowest occupancy rates since 1971, a number of alarming trends are emerging. In the midst of all the doom and gloom Daniel Edward Craig took a more lighthearted approach to predictions for the hotel industry in 2009. More
An Operator's Guide to the Employee “Forced” Choice Act
from Lodging Magazine
With the results of last November’s blockbuster election finally settling in, Congress’ incumbents and new members are about to go back to work. Organized labor is hoping that their strong support during the elections for Democratic candidates will reap benefits for their agenda, including passage of the Employee Free Choice Act (EFCA). Card check is going to be one of the first issues brought up by Congressional leadership. As in 2007’s legislative fight, the Senate once again will be the final bastion of defense. More
De-Stress For Success
from Hotel Interactive
Whenever Jennifer Duffy seems a bit too stressed out by the demands of her job as public relations manager at Loews Ventana Canyon Resort, executive chef Marc Ehrler urges her to indulge in one recipe that never seems to fail. “He looks at me and says, ‘You need to get on your bike,’“ said Duffy. “It is a way to relieve stress, a way to feel good, and a way to clear your head.”
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Industry Education Sessions
Register Today
Register for the 2009 Winter Education Sessions – Lodging Industry Business Forums at www.nyshta.org. By attending these informational sessions, featuring federal and state agency representatives, you will gain access to resources and services that will positively affect your property's bottom line.
Register for the Certified Hotel Administrator (CHA) Review Session & Exam – April 27, 2009 at www.nyshta.org. Get ready to review for the Certified Hotel Administrator (CHA) exam, the lodging industry’s most prestigious recognition. This session features a full day of activities, beginning with a morning review session. The review session is an excellent opportunity to prepare for the proctored exam, which will be held in the afternoon.
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Managers Give Tips on Maximizing Value
from Hotel News Now
When the going gets tough, the tough hold their rates steady, according to panelists at Perkins Coie’s “Navigating Troubled Times in the Hotel Industry” seminar in December. A panel of operators addressed creating value during the Managing Hotels in a Down Economy session. First and foremost during a downturn, according to Biff Hawkey, senior VP of development at Hostmark Hospitality Group, is to maintain rates.
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How Can You Turn an Upset Guest Into a Fan of Your Hotel?
from ehotelier.com
We've all been there: a guest approaches the desk, upset and yelling about a problem. Dealing with upset guests is one of the most disagreeable tasks for any hospitality professional. However, with the attitude and technique, we can turn problems into opportunities. Here are my best tips on how to gain loyalty through calm conflict resolution.
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NYSH&TA Upcoming Events
Jan. 29, 2009
Catskills Legislative Reception
Bethel Woods Center for the Arts, Bethel, NY
Feb. 3, 2009 -
Syracuse
Feb. 4, 2009 -
Albany
Feb. 5, 2009 -
Westchester
Lodging Industry Business Forums
Feb. 6, 2009
Syracuse Legislative Reception
Sheraton Syracuse University Hotel & Conference Center, Syracuse, NY
February 27, 2009
Niagara Falls Legislative Reception
Antonio’s at the Quality Inn Niagara Falls, Niagara Falls, NY
Complete schedule of events |
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