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A Webinar Special Event: Are You Ready For H1N1? from NYSH&TA As national media coverage continues to focus on how H1N1 could cripple an already struggling lodging industry, NYSH&TA developed a webinar program to educate New York State’s lodging properties on how to effectively plan for and deal with H1N1. Our close relationship with the New York State Department of Health allows us to deliver a state specific educational session on this serious subject. Leadership is key during a crisis. Be an informed leader and sign up you and your staff for this important session today. More
 from Escapemaker.com Hotel Interactive recently reported that bookings are down, not because people aren't traveling, but that visitors are using websites to do the research and then calling to make a reservation. Why? Guests are having problems with booking interfaces and need additional questions answered that are not addressed on your web site. More Attention Capital Region NYSH&TA Members Just $45 for Bus Trip to the International Hotel Show in NYC from NYSH&TA Catch a ride to the country's largest industry trade show in New York City for just $45 (round trip). Why attend? The simple reason is that the show provides both you and your company the opportunity to further your knowledge of the industry and to help you network with vendors at the trade show. You can also: walk the aisles of the trade show and touch the merchandise; speak directly to the salesperson about how their product or service will benefit your property; talk to your peers about the experience they have had with a particular manufacturer/supplier. More
Training Your Staff in a Down Economy
Be Careful What You Wish For
The Guest Is Always Right, and Why It Sometimes Pays Not to Respond to Guest Reviews |
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