Beware the Baboon Boss
from Harvard Business Review Editors' Blog
 If your workplace is like many these days, all eyes are on the boss. The numbers aren't good, the senior team is huddling, and change is in the air. Everyone studies their supervisor's every move and utterance for clues to the danger ahead. It turns out this isn't just a rational response to uncertainty; it's in our evolutionary biology. More 
Credit Card Bill Leaves Out Small Businesses
from CNN Money
When the Senate passed its credit-card reform bill on Tuesday, Senator Christopher Dodd called it "a great day for consumers." But what will it mean for small business owners who've been struggling with inflated rates and unexpected fees on their credit cards? That depends on how your small business is incorporated, and what kind of card you have. More
Cutting Customer Service with Care
from Inc.
Companies are bleeding people, and while theoretically that shouldn't make a big difference in service (fewer employees but also fewer customers, right?), deterioration is to be expected. Some companies are cutting staff faster than they're losing customers. Others are simply cutting in the wrong places. Employees' knees are knocking so hard they can’t hear the words, "I need that by Thursday." More
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Five Viral Marketing Mistakes to Avoid
from Retail Customer Experience
Computer maker Lenovo spread the word about its new notebook with a titillating scene aimed at legions of male computer nerds. Released during the 2008 holiday season, a JC Penney sketch warned men to buy jewelry for the women in their lives if they wanted to avoid the doghouse. One of the videos became a viral sensation, getting millions of views and attracting praise for creativity, and the other was panned as a sophomoric flop. Which is which? More importantly, why? More
Ten Tips for Finding Grants to Make Your Business Greener
from GreenBiz
Wading through the morass of information on green business grant programs can be challenging, particularly for small businesses that don’t have the expertise or staff to manage grant writing. To ease the burden, the industry experts at Green Biz offered this advice on how to find the best programs for your needs and how to increase your odds of winning their approval. More
Too Scared to Take a Vacation?
from Forbes
It always used to be that on the Friday before Memorial Day weekend, almost everyone left early--if they went in to work at all. But as Paul Newman looked around his office at Oppenheimer Funds in Manhattan on that day this year, he saw a lot more people at their desk than in the past. More
Awkward! Sticky Work Situations and How to Handle Them
from Entrepreneur
Dealing with weirdness in the office is never easy, but it's essential to running a successful company. "Human resources problems that get ignored have a really nasty habit of not going away," says Margaret Hart Edwards, a shareholder at employment law firm Littler Mendelson. Never fear: The experts are here to offer their advice for handling 10 sticky HR situations that might otherwise leave you floored and fumbling. More
Five Ways Big Business Weathers the Economic Storm
from Fast Company
Surviving this economic crisis is like going to see the latest Vin Diesel movie: Sure, it's bad, but believe it or not, others have seen worse. How do the grizzled vets get through the ordeal? They don't just sit there. Here are creative solutions that any business, fire-tested or not, should be applying right now. And unlike the Diesel, that's no joke. More
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