Brand vs Performance in B2B: Finding the Balance That Drives ROI | Multiview

B2B marketers are under pressure to prove ROI quickly. Dashboards, click-through rates, and cost-per-lead metrics dominate conversations in boardrooms. The temptation to pour budget into channels that generate immediate, measurable results is understandable — but risky. After all, business buyers don’t impulse purchase. They research, wait, compare, and lean on trusted brands when the time comes to choose. Which raises the real question: Are we trading long-term brand equity for short-term performance highs?

The divide between B2B brands and agencies

This tension shows up in how brands and agencies set their priorities. Our research shows a striking gap: brands are four times more likely than agencies to prioritize brand-building over performance marketing (16% vs. 4%). Agencies, on the other hand, tend to focus on optimization, regulatory concerns, and the need to demonstrate quick wins.

Neither side is inherently wrong; in fact, both create value. Brand-building safeguards reputation, while demand generation delivers measurable outcomes. The real danger comes when the balance tips too far in one direction—when brand and performance aren’t working together, the entire strategy becomes unstable.

The limits of performance-only marketing in B2B

Performance marketing hype hasn’t lived up to its promises in B2B — and for good reason. The buying journey simply doesn’t work the same way it does in consumer markets. A few fundamentals explain why:

1. Businesses only buy when they have a need. You can’t create urgency where none exists.
2. Most research happens independently, before a vendor is ever contacted. That means buyers form their shortlists long before a performance ad can influence them.
3. Buyers are more likely to engage with brands they already know and trust. Familiarity lowers risk, which is critical when contracts can reach six or seven figures.

If B2B marketing were as straightforward as dashboards would suggest, every ad click would translate directly to a sale. In reality, no one signs a $10,000 contract after a single exposure. Performance may generate visibility, but brand is what makes those performance efforts credible enough to convert.

That’s why brand recognition is more than a vanity metric—it’s the foundation for consideration when a buyer finally enters the market. Channels that deliver both visibility and credibility, such as association media, are increasingly valuable. In fact, more than half of B2B advertisers dedicate budget to these placements, recognizing that credibility has become a form of currency.

Closing the brand-performance gap 

When brands and agencies operate on different priorities, the outcome is often fragmented strategies, uneven execution, and KPIs that fail to tell a coherent story. Closing this gap requires shared objectives that balance the immediacy of performance with the long-term strength of brand.

Establish dual scorecards that measure both conversions and brand lift, while also hosting joint planning sessions to ensure alignment before campaigns launch. These steps help create a shared language and rhythm across teams, reducing the risk of disjointed campaigns and reinforcing accountability on both the performance and brand sides.

Practical takeaways for smart B2B marketers

Brand and performance aren’t adversaries — they’re co-stars. The most effective B2B marketers put this balance into practice by layering brand and performance strategies rather than choosing between them. Here’s what it looks like:

• Use performance metrics to track short-term momentum while relying on brand to sustain relationships through long buying cycles.
• Invest in high-credibility environments that deliver both trust and measurable engagement.
• Leverage creative across the funnel—using brand storytelling to spark awareness, personalized content to nurture demand, and consistent identity to tie it together.
• Build success frameworks that reward agencies and internal teams for advancing immediate results and long-term equity.

The future of B2B marketing won’t be won by brand or performance alone. It will belong to marketers who balance both with clarity, consistency, and credibility — turning the paradox into an advantage.

For a deeper look at the data behind these findings, download the full State of B2B Advertising report and see how top brands and agencies are navigating the same challenges.