Privacy Policy

Effective Date: May 1, 2022

At Multiview, Inc. (together with our affiliates, “Multiview”, “we”, “us” and “our”), we take the privacy of your personal data seriously. This Privacy Policy (“Policy”) is designed to assist you in understanding how we collect, use, and share personal data you provide us as you navigate our sites and use our services.

We may update this Privacy Policy from time to time and make changes to information previously collected, as permitted by law. If we make material changes, we will post the updated Privacy Policy on this page with an “Updated” effective date of the revisions. We encourage you to look for updates and changes to this Privacy Policy by checking this date when you access our website.

For ease of reference, you may click on any of the following links to jump to one of the sections addressed below:

1. INFORMATION WE COLLECT ABOUT YOU & HOW WE COLLECT IT

Information You Provide Us

We collect information about you or your company that you voluntarily provide us when you:

  • Fill out a form on Multiview.com, including to Request an Account or Contact Us.
  • Create and login to your account.
  • Provide comments and feedback on how you see Multiview.com servicing your needs and interests.
  • Register for a webinar or download an eBook or a case study.
  • Register for email newsletters and alerts.
  • Correspond with us by email.
  • Become a customer and sign contracts and complete payment forms.

We collect the following types of personal data:

  • Contact details including your name, company name and address, phone number, email address, and job title.
  • Username and password.
  • Company payment information, when appropriate.

Multiview does not collect any sensitive data about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences) except if we are required to in order to comply with the law.

Information Collected When You Use Our Site or Services

As you navigate through and interact with our site or services, we may use automatic data collection technologies to engage with you and collect certain information about your equipment, browsing actions and patterns, including:

  • Our system logs may record certain information about visitors to our website, including the web request, Internet Protocol (“IP”) address, device and mobile ad identifiers, browser information, interaction with the Site, pages viewed, usage, and other such information.
  • We use certain cookies, pixel tags and other technologies to help us understand how you use the website and enable us to personalize your experience. See Section 4 Our Cookie Policy for more information.

2. HOW WE USE YOUR INFORMATION

Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. We process your data to:

  • Delivering services: Performing our contractual obligations to provide services. Legal basis: Contract
  • Customer support: Responding to questions and solving issues via phone or email. Legal basis: Contract
  • Marketing purposes (with your consent): Sending you emails and messages about new features, products and services, and content. Legal basis: Consent
  • Running and improving our site and services: Managing your requests, login, and authentication, remembering your settings, hosting, and back-end infrastructure, testing features, managing landing pages, and identifying fraud. Legal basis: Contract, Legitimate Interests

What does each legal basis mean?

Consent: You have given clear consent for you to process your personal data for a specific purpose. You can choose to withdraw your consent using specific features provided to enable you to withdraw consent, like an email unsubscribe link.

Contract: Processing your data is necessary for performing services under a contract, or because we have asked you to take specific steps before entering that contract.

Legitimate interests: Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:

  • Gaining insights from your behavior on our website and within our services sites.
  • Delivering, developing, and improving our services.
  • Enabling us to enhance, customize or modify our services and communications.
  • Determining whether marketing campaigns are effective.
  • Enhancing data security.

If you wish to unsubscribe from any newsletters or marketing communications, please follow the Unsubscribe or Opt-Out instructions in any such email or notify us at any time by emailing us at DataPrivacyOffice@multiview.com.

3. SHARING & DISCLOSING PERSONAL INFORMATION

Multiview does not sell your personal data.

Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared.

We may share your personal information with our authorized service providers that perform certain services on our behalf, such as processing credit card payments and supporting our website functionality. Unless we tell you otherwise, our service providers may only use data we share with them at our instruction.

We may disclose your information in response to a subpoena or similar investigative demand, a court order, or a request for cooperation from law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law.

We may also transfer personal data in connection with a substantial corporate transaction, such as the possible sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Third Party Sites & Services

Our sites and services may include hyperlinks to third party sites and services (including those of our association partners, for example). We are not responsible for the privacy practices of these third parties and recommend you review the third-party privacy policy when visiting or using their sites or services.

4. COOKIES & TRACKING TECHNOLOGIES

We may store cookies on your web browser when you use our sites and services.

What is a cookie and why do we use them?

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in.

Both websites and HTML emails may also contain other tracking technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted.

How do I manage cookies?

Most web browsers let you choose whether to accept cookies and may also let you delete cookies already set. Such browser settings are typically found in the “options”, “tools” or “preferences” menu. You may also consult the browser’s “help” menu. For example:

Most web browsers let you choose whether to accept cookies and may also let you delete cookies already set. Such browser settings are typically found in the “options”, “tools” or “preferences” menu. You may also consult the browser’s “help” menu. For example:

Cookie settings in Microsoft Edge
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari

There are online tools available for clearing all cookies left behind by the websites you have visited, such as www.allaboutcookies.org; and for users in the EEA & UK, https://www.youronlinechoices.eu/.

Most advertising networks offer you a way to opt out of Interest Based Advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

 
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. Strictly Necessary Cookies do not store any personal data.

Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. Performance Cookies do not store any personal data.

Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization. Depending on context, Functional Cookies may store certain types of personal data as needed to provide functionality.

Targeting Cookies
Targeting cookies help us manage and display our advertisements, based on your activity on the site and other sites; this is known as interest-based advertising. Targeting cookies mainly rely on uniquely identifying your browser and internet device. Opting out of interest-based advertising does not mean you will no longer see advertising online, but it does mean that the companies from which you opt out will no longer show ads that have been tailored to your interests.

5. SECURITY

We use commercially reasonable physical, technological, and administrative safeguards designed to protect your personal data from unauthorized use, access, or disclosure. Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private or sensitive information to us by email. Some of the information you may enter on our website may be transmitted securely via Secure Sockets Layer (SSL), 128-bit encryption services, which are enabled by a reputable SSL certificate provider (e.g., Thawte or Verisign). Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP.

6. RETENTION

We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by for legal, auditing, or compliance purposes.

7. CHANGING OR UPDATING YOUR PERSONAL INFORMATION OR COMMUNICATION PREFERENCES

Multiview always offers you the opportunity to update your personal data and manage your communications from us. You may modify your preferences anytime by reaching out to us through the email address in the Contact Us for More Information section below, and/or using the “Unsubscribe” link provided in the email or communication received.

8. CHILDREN

Our sites and services are not directed towards users under the age of 13. We do not knowingly collect or process any personal data regarding such users. In the event that we discover we have collected personal data regarding such users, we will take commercially reasonable efforts to promptly remove such data from our systems.

9. YOUR CALIFORNIA PRIVACY RIGHTS UNDER THE CCPA

The California Consumer Privacy Act (“CCPA”) provides California residents with specific rights regarding their personal information. You may exercise your rights, free of charge to you, twice in a 12-month period, and we will respond within a period of 45 days.

Please note: To protect your privacy, we will verify your identity before completing your request, pursuant to relevant CCPA requirements, limitations, and regulations.

Right To Know & Data Portability – You may request that we disclose to you what personal information we have collected, used, or shared, and why we collected, used, or shared that information:

  • The categories of personal information collected
  • Specific pieces of personal information collected
  • The categories of sources from which we collected personal information
  • The purposes for which we use the personal information
  • The categories of third parties with whom we share the personal information
  • The categories of information that we disclose to third parties

Deletion Request Rights – You have the right to request we delete any of your personal information we collected from you and retained, subject to certain exceptions. Once we receive and confirm your request, we will delete, and direct our vendors to delete, your personal information from our/their records, unless an exception applies.

Non-Discrimination – We will not discriminate against you for exercising any of your CCPA rights.

Agent – You may designate an agent to submit privacy requests on your behalf, but for your protection, we may need to verify your identity directly with you before fulfilling certain requests. We need your agent’s contact information, and your agent needs to have your information ready when submitting the request.

Shine the light. We do not rent, sell, or share your personal data with non-affiliated companies for their direct marketing purposes, unless we have your permission.

You can exercise any of these rights by contacting us through the methods described in the Contact Us section below.

10. YOUR RIGHTS UNDER THE RU'S GENERAL DATA PROTECTION REGULATION (GDPR)

Please note: To protect your privacy, we may ask for additional information to verify your identity in order for us to respond to your request.

Residents of the EEA and UK have a number of rights under the GDPR when it comes to your personal information. Further information and advice about your rights can be obtained from the data protection regulator in your country of residence. You can exercise any of these rights by contacting us through our email or mailing address in Section 11 – “Contact Us” below.

  • The right to be informed. You have the right to be provided with clear, transparent, and easily understandable information about how we use your personal data and your rights. This is why we’re providing you with the information in this Policy.
  •  The right of access. You have the right to obtain confirmation as to whether we are processing your personal data, and if applicable, the right to have access to the personal data.
  • The right to rectification. You are entitled to have your personal data corrected if it is inaccurate or incomplete.
  • The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it.
  • The right to restrict processing. You have rights to ‘block’ or suppress further use of your personal data. When processing is restricted, we can still store your personal data but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
  • The right to data portability. You have rights to obtain your personal data in a commonly used and machine-readable format and you have the right to transmit those data to another entity without hindrance from Multiview.
  • The right to object to processing. You have the right to object to certain types of processing. You may change your preferences regarding email or newsletters as described above.
  • The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator:
  •  The right to withdraw consent. You can withdraw your consent to the processing of your personal information at any time. Withdrawing your consent does not mean that the processing of your personal data with your consent up to that point is unlawful.

11. PRIVACY SHIELD

Privacy Shield Principles

Multiview is based in the United States, and personal data collected by Multiview worldwide (including within the EU and Switzerland) may be transferred to the United States for processing. Multiview complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from the European Union and Switzerland to the United States.

Multiview has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

Under Privacy Shield, we are responsible for the processing of personal information we receive and subsequently transfer to a third party acting for or on our behalf. We are liable for ensuring that the third parties we engage support our Privacy Shield commitments.

The U.S. Federal Trade Commission has regulatory enforcement authority over our processing of personal information received or transferred pursuant to Privacy Shield. Multiview commits to cooperate and comply with the advice of the regulatory authorities to whom you may raise a concern about our processing of personal information about you pursuant to Privacy Shield. This is provided at no cost to you. For more information, see Section 12 Privacy Shield Complaints below.

12. PRIVACY SHIELD COMPLAINTS

In compliance with the Privacy Shield Principles, Multiview commits to resolve complaints about our collection or use of personal data from the EU and Switzerland. EU and Swiss individuals with inquiries or complaints regarding our privacy practices should first contact us at DataPrivacyOffice@Multiview.com.

If your complaint is still unresolved, then you may request binding arbitration pursuant to Annex 1 of the Privacy Shield, available at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.

Multiview Inc. has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the [United States]. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of JAMS are provided at no cost to you.

13. CONTACT US FOR MORE INFORMATION

If you have any questions regarding our privacy practices, please contact us at:

Data requests - GDRP/CCPA

Please select below the type of data request along with any special requests in the body of the message. We will do our best to accommodate them. We require your email address to contact you about your request. We will not use this email address for any purpose other than the completion of your request.