Effective Date: August 11, 2020
For ease of reference, you may click on any of the following links to jump to one of the sections addressed below:
- Information We Collect About You & How We Collect It
- How We Use Your Information
- Sharing & Disclosing Personal Information
- Cookies & Tracking Technologies
- Changing or Updating Your Personal Information or Communication Preferences
- Your California Privacy Rights under the CCPA
- Your Rights under the EU’s General Data Protection Regulations (GDPR)
- Privacy Shield
- Privacy Shield Complaints
- Contact Us for More Information
1. INFORMATION WE COLLECT ABOUT YOU & HOW WE COLLECT IT
We collect Personal Information when you interact with our website, with our Company, or with our Customers. Personal Information is any information that relates to you, identifies you personally, or could be used to identify you including but not limited to: your name, email, phone, physical address, company name, and title, and other relevant information or data.
The types of Personal Information that we may collect about you include, but are not limited to:
- Information you provide us.
- Information provided us by our Customers.
- Information collected when you use our site and services.
Information You Provide Us
We collect information about you or your company that you voluntarily provide us when you:
- Register to be a member of MultiView.com and may also provide additional comments on how you see MultiView.com servicing your needs and interests, providing your name, email, phone, physical address, company name, and title.
- Register for a webinar, download an eBook or a case study.
- Register for email newsletters and alerts with your name and email.
- Correspond with us by email, we will receive your email address and any information you include in your message.
- Become a customer of our services and you need to provide us certain payment information so that we can process your payments.
Information Provided By Our Customers or Our Partners
- Our customers or our partners may also provide us certain personal information that they have collected from their users, such as names, email addresses, phone numbers, physical addresses, browsing history, interests, affiliation and other preferences
Information Collected When You Use Our Site or Services
As you navigate through and interact with our site or services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
- Our system logs may record certain information about visitors to our website, including the web request, Internet Protocol (“IP”) address, device and mobile ad identifiers, browser information, interaction with the Site, pages viewed, usage, and other such information.
- We use certain cookies, pixel tags and other technologies to help us understand how you use the website and enable us to personalize your experience. See Section 4 Cookies & Tracking Technologies for more information on.
2. HOW WE USE YOUR INFORMATION
The purposes for which we may use your Personal Information include:
- Create and manage your account.
- Offer and provide products and services to you.
- Process and collect payments for goods and services.
- Respond to and communicate with you about your requests, concerns, questions and comments.
- Resolve disputes.
- Register your for mailing lists you are interested in.
- Operate, evaluate and improve our business and security measures.
- Perform data analyses.
- Notify you about changes to our website, our policies, terms, or any products or services we offer or provide.
- Process job applications, including to communicate with you and to conduct applicant and employment-related statistical evaluation and record-keeping.
- Maintain legal and regulatory compliance, and enforcing compliance with our terms and conditions and policies.
- Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities.
- With your permission or upon your direction, we may disclose your Personal Information to interact with a third-party for other purposes.
- For any other purpose disclosed to you prior to you providing us your Personal Information or which are reasonably necessary to provide the website or other related products and/or services requested.
If you wish to unsubscribe from any newsletters or marketing communications, please follow the Unsubscribe or Opt-Out instructions in any such email, or notify us at any time by emailing us at DataPrivacyOffice@multiview.com.
3. SHARING & DISCLOSING PERSONAL INFORMATION
We may enter into alliances, partnerships, or other business arrangements with third parties who may be given access to personal information including your name, address, telephone number, and email for the purpose of providing you information regarding products and services that we think will be of interest to you. In connection with alliances, partnerships, or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party.
We also share personal data with our third party services providers who use it to provide services on our behalf (such as our credit card payment processors). We may also transfer personal data in connection with a sale of the relevant business or another similar corporate transaction.
We may also use and share your personal information in limited circumstances where we deem reasonably necessary to comply with applicable law, respond to legal actions and orders, or protect our safety or rights or those of a third party.
If one of our Customers provides us with Personal Information, we only use that information on such Customer’s behalf, pursuant to its instructions.
Third Party Sites & Services
Our sites and services may include hyperlinks to third party sites and services (including those of our association partners, for example). If you visit or use such third party sites and services, please be mindful that the relevant third party (and not MultiView) controls the cookies and other technologies it uses on its sites and how it collects, uses, and shares personal information from you (although we remain responsible under this Policy if our customers implement our cookies and other technologies on their websites).
4. COOKIES & TRACKING TECHNOLOGIES
We use certain web technologies including cookies, web beacons, clear gifs, and pixels (collectively, “cookies and other technologies”) to provide our services. These cookies and other technologies provide technical and behavioral information such as the IP address, device type, browser type, and device identifier used to visit the website, the date and time of your visit, the pages you view, the websites you visited before and after visiting that site, which emails and advertisements you have been served and how you interacted with them, what kinds of web searches you have made, and (where permitted by your device) location data.
We use these cookies and other technologies on our own websites, and our Customers also deploy our cookies and other technologies on their sites, news briefs, and product guides so that we can better provide our services to them.
We process personal data based on consent according to Art. 6(1)(a) GDPR, which you are free to give or refuse. You’ll see consent options when you visit our website for the first time, or whenever we fail to identify you as a returning visitor. You can change your decisions at any time by clicking the button at the end of this section. If you change your decision it will not affect the lawfulness of processing based on consent before its withdrawal.
What Are Web Beacons, Clear Gifs, and Pixels? — These are three names for the same technology: a small or invisible image or other loadable element that can work independently or in connection with cookies to record certain technical or behavioral information regarding whether certain content has been delivered and accessed or viewed.
Do Not Track — Our services and sites currently do not recognize “do not track” signals that may be sent by certain browsers.
Cross-Device Engagement — If you use various devices to access relevant websites or services, our cookies and other technologies may use automated analysis to try and match your anonymous profile across your various devices. This enables us to better manage your experience when engaging with us through different devices, also serve advertisements that may be of interest to you, and may also help us prevent you from seeing the same advertisements on various devices.
How Do We Use And Share Technical & Behavioral Information?
Here’s how we use your data when you give us the following consents:
Purpose: store data in an aggregated form about visitors and their experiences on our website. We use this data to fix bugs and improve the experience for all visitors.
Personal data used: browser cookie, browsing behavior on multiview.com, device information, IP address
First-party involved: MultiView
Third-parties involved: Piwik Pro, Google Analytics, Adobe Analytics
Purpose: store data about when you complete certain actions on our website to understand better how you use it. We use this data to improve your experience with our site.
Personal data used: browser cookie, device information
Third-parties involved: Simpli.Fi, The Trade Desk, DV360, Google Campaign Manager, ClickDimensions, Dialogtech
Purpose: to store data to create marketing campaigns for certain groups of visitors.
Personal data used: browser cookie, browsing behavior, IP address, other data you give us will be added to your visitor profile
Third-parties involved: Simpli.Fi, The Trade Desk, DV360, Lotame, KickFire, Stirista
Purpose: store data to show you our advertisements (only ours) on other websites relevant to your interests.
Personal data used: browser cookie, browsing behavior, IP address
Third-parties involved: Simpli.Fi, Facebook Ads, DV360, Campaign Manager, LinkedIn Ads, Twitter Ads, YouTube, The Trade Desk
We use technical and behavioral information gathered from our cookies and other technologies on our Customers’ websites to automatically build anonymous behavioral profiles. We may also use technical and behavioral information received from third party sources to help us build these profiles. These profiles do not identify you personally, but allow us to deliver advertisements that are more likely to be interesting or relevant to you (interest-based advertisements) on behalf of our Customers. We may share technical and behavioral information and behavior profiles with our Customers as part of working with them to determine what kinds of interest-based advertising to place, and where.
Disabling cookies on your device or browser may limit or prevent our building of behavioral profiles from your activities in the device or browser. To fully opt-out of our building of behavioral profiles, please contact us at DataPrivacyOffice@multiview.com.
We use commercially reasonable physical, technological, and administrative safeguards designed to protect your personal data from unauthorized use, access, or disclosure. Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private or sensitive information to us by email. Some of the information you may enter on our website may be transmitted securely via Secure Sockets Layer (SSL), 128 bit encryption services, which are enabled by a reputable SSL certificate provider (e.g., Thawte or Verisign). Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP.
7. CHANGING OR UPDATING YOUR PERSONAL INFORMATION OR COMMUNICATION PREFERENCES
MultiView always offers you the opportunity to update your Personal Information and manage your communications from us. You may modify your preferences anytime by reaching out to us through the email address in the Contact Us for More Information section below, and/or using the “Unsubscribe” link provided in the email or communication received.
Our sites and services are not directed towards users under the age of 13. We do not knowingly collect or process any personal data regarding such users. In the event that we discover we have collected personal data regarding such users, we will take commercially reasonable efforts to promptly remove such data from our systems.
9. YOUR CALIFORNIA PRIVACY RIGHTS UNDER THE CCPA
You have the right as a Californian consumer to expect disclosures as to how we collect, use and care for Personal Information, and whether we, for our benefit or on behalf of another company, share or sell the Personal Information we collect or process for commercial gain. We have provided these disclosures in the above sections of our Privacy Notice.
Under the California Consumer Privacy Act (“CCPA”), if you are a California resident, you may exercise the following Consumer Right, free of charge to you, twice in a 12-month period. We are obligated to respond within a period of 45 days.
- Right to know and access. You may submit a verifiable request for information regarding the: (1) categories of personal information collected or disclosed by us; (2) purposes for which categories of personal information are collected by us; (3) categories of sources from which we collect personal information; and (4) specific pieces of personal information we have collected about you during the past twelve months.
- Right to delete. Subject to certain exceptions, you have the option to delete personal information about you that we have collected from you.
- Verification. Requests for access to or deletion of personal information are subject to our ability to reasonably verify your identity in light of the information requested and pursuant to relevant CCPA requirements, limitations, and regulations.
- Right to equal service and price. You have the right not to receive discriminatory treatment for the exercise of your CCPA privacy rights, subject to certain limitations.
- Shine the light. We do not rent, sell, or share your Personal Information with non-affiliated companies for their direct marketing purposes, unless we have your permission.
10. YOUR RIGHTS UNDER THE EU’S GENERAL DATA PROTECTION REGULATION (GDPR)
Please note: To protect your privacy, we may ask for additional information to verify your identity in order for us to respond to your request.
Users in the European Union only:
Under EU Regulation 2016/679 of the European Parliament and the Council; the General Data Protection Regulation (“GDPR”), you have a number of rights when it comes to your personal information. Further information and advice about your rights can be obtained from the data protection regulator in your country of residence within the EU. You can exercise any of these rights by contacting us through our email or mailing address in Section 11 – “Contact Us” below.
- The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your Personal Information and your rights. This is why we’re providing you with the information in this Policy.
- The right to rectification. You are entitled to have your Personal Information corrected if it is inaccurate or incomplete.
- The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your Personal Information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
- The right to restrict processing. You have rights to ‘block’ or suppress further use of your Personal Information. When processing is restricted, we can still store your Personal Information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
- The right to data portability. You have rights to obtain and reuse your Personal Information for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability. This is not a general right however and there are exceptions.
- The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing (i.e. receiving emails from us notifying you about other services we provide which we think may be of interest to you or being contacted with varying potential opportunities). You may change your preferences regarding email or newsletters as described above.
- The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator:
- UK Information Commissioner’s Office (ICO) at ico.org.uk
- EU authorities at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm
- Swiss FDPIC at https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html
- The right to withdraw consent. If you have given your consent to anything we do with your personal data (i.e. we rely on consent as a legal basis for processing your personal information), you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your Personal Information with your consent up to that point is unlawful). You can withdraw your consent to the processing of your personal information at any time.
11. PRIVACY SHIELD
MultiView is based in the United States, and personal data collected by MultiView worldwide (including within the EU and Switzerland) may be transferred to the United States for processing. MultiView complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from the European Union and Switzerland to the United States.
MultiView has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
Under Privacy Shield, we are responsible for the processing of personal information we receive and subsequently transfer to a third party acting for or on our behalf. We are liable for ensuring that the third parties we engage support our Privacy Shield commitments.
The U.S. Federal Trade Commission has regulatory enforcement authority over our processing of personal information received or transferred pursuant to Privacy Shield. MultiView commits to cooperate and comply with the advice of the regulatory authorities to whom you may raise a concern about our processing of personal information about you pursuant to Privacy Shield. This is provided at no cost to you. For more information, see Section 12 Privacy Shield Complaints below.
12. PRIVACY SHIELD COMPLAINTS
In compliance with the Privacy Shield Principles, MultiView commits to resolve complaints about our collection or use of personal data from the EU and Switzerland. EU and Swiss individuals with inquiries or complaints regarding our privacy practices should first contact us at DataPrivacyOffice@multiview.com.
If your complaint is still unresolved, then you may request binding arbitration pursuant to Annex 1 of the Privacy Shield, available at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.
13. CONTACT US FOR MORE INFORMATION
If you have any questions regarding our privacy practices, please contact us at:
- 7701 Las Colinas Ridge, Suite 800, Irving, TX 75063